Getting approved to drive

Getting approved to drive and verifying your account

Getting approved via your Account page

To complete the approval process, go to your Account page, tap “Get Approved to Drive” at the bottom of the page, and follow the instructions. Do this before booking your first trip to ensure a smooth process when you’re ready to travel. If you’re a CbRental host who wants to offer delivery, you must get approved to drive.  

Enter or upload the following to get approved to drive:

• Current photo: A current photo that clearly shows your entire face (no sunglasses or hats): Hosts use this photo and the photo on your driver’s license to verify your identity when you pick up the vehicle at the start of the trip. 
• Phone number: Make sure your number is SMS-enabled so we can send you a verification code.
• Email address: We’ll send a verification link to that address. Follow the link to verify your email. Be sure to check your junk mail/spam folder for an email from CbRental.  
• Driver’s license: Enter your name exactly as it appears on your driver’s license, and your driver’s license number. In some US states, we’ll prompt you to verify your license through your Apple Wallet or Google Wallet, and you won’t have to enter it manually.
  • If you don’t have your driver’s license handy, don’t enter a placeholder or generic number. If you do, it may prevent you from being able to book a trip. 
  • If you entered your name incorrectly or entered an invalid driver’s license number, you cannot correct it on your own. You must contact customer support for help. 
• Address: Enter your physical address. When you book your first trip, you’ll have to enter the billing address for your payment card. It’s okay if your billing address is different from your physical address.

Getting approved when you book your first trip

Once you choose a vehicle, any Extras, and a protection plan for your trip, we’ll ask you to enter your profile photo, address, driver’s license information, and payment information. If you didn’t get your phone number and email address verified when you created your account, we’ll ask you to enter and verify that information. We may ask for some additional photos to verify your identity. We'll display an error message if we can’t verify your payment card. See the instructions for resolving this issue below. The system will review and confirm this information for approval. 

How long it takes to get approved

In most cases, approval is immediate. In some cases, we need additional information or photos to verify your identity. Learn more about what verification photos we may request. If you must submit additional information for verification or submit missing approval information (see below), we’ll need 24-48 hours to resolve the issue.

How to know if you've been approved

To confirm whether you’re approved to drive, log onto CbRental, go to your Account page, and scroll halfway down to see your Approval Status. Below is a list of messages you may see and what they mean.

• “You are approved.” We successfully approved you to drive and you can book a trip.  
• “We’re sorry, you’re currently unable to book cars on CbRental due to our eligibility requirements.” CbRental has age, driving, license, and phone requirements you must meet to be eligible to drive. See our eligibility requirements listed by country.  
• “You are not approved. We’re currently reviewing your information. Once approved, we’ll send an email with instructions to (your email address).” You were asked to submit some additional photos for verification when you tried to book your first trip. Once our Verification team has reviewed those photos, they’ll be in touch. Until then, your trip is not booked. 
• “You are currently not able to rent cars on CbRental. If you believe there has been an error, please contact customer support.” There are several reasons why you may not be approved to drive. Before you contact customer support, check out this list of common issues to learn if you can resolve it yourself.
• “Before you can drive a CbRental car we need a bit more information.” You didn’t enter a key piece of information or verify your phone number or email. Directly below this error message, you’ll see a link to “Get approved to drive.” Open the link — we’ll show you what’s missing and give instructions for completing your approval information.

What to do if you don't receive a verification code

If you didn’t receive a verification code via text message, we suggest trying the following to resolve:

• Confirm that your cell phone service provider allows you to receive texts and that you haven’t exceeded the number you’re allowed to receive. We don’t support texting apps.
• Confirm that your phone or service provider doesn’t block shortcodes. Our texts come from a short code number, so you won’t be able to receive them if they’re blocked. 
• Check that you entered your phone number correctly on your Account page.
• Be sure you’re in an area with strong cell phone reception and internet connection. 
• Consider whether you’re on any "Do Not Call" lists. If so, you may have trouble receiving texts from us.

 Note: If you’re having trouble booking a trip, it could be because of an issue other than the one listed here. Learn more about resolving problems booking a car.